Refund policy
Return and Refund Policy
At RoamiBag, we want you to be happy with your purchase. This policy explains how returns, exchanges and refunds work.
1. Defective or wrong items
If your item arrives defective, damaged, or different from the description or your order, you can ask for a replacement, a repair, or a refund. This is free of charge, including the return shipping cost.
- Please contact us within 7 days of receiving the item.
- Send your order number and clear photos or a short video showing the problem.
- The problem must not be caused by misuse, accidents, or normal wear.
- We will reply within 2 working days and tell you the next step.
2. Change of mind
You can return an unused item in its original condition and packaging within 7 days of receiving it. The customer pays the return shipping cost. After we receive and check the item, we will refund the product price. Delivery fees are not refunded for change-of-mind returns.
3. How to start a return
- Send us a message on WhatsApp or by email with your order number and the reason.
- We will confirm and give you the return instructions.
- Please do not send the item before we confirm.
4. Refunds
- We refund the price of the item to the original payment method, or by bank transfer if you paid by cash on delivery.
- Refunds are processed within 14 working days after we receive and check the returned item.
5. Exchanges
If you prefer an exchange, tell us in your message. Exchanges depend on stock availability. If the item is not available, we will refund you.
6. Cancelling an order
You can cancel an order before it is shipped. Message us with your order number as soon as possible. After shipping, the return rules above apply.
7. Contact us
WhatsApp (messages only): *********
Email: *********
We do not take phone calls.
Your legal rights as a consumer in Oman are not affected by this policy.